Senior Software Engineer

Prudential Financial-posted 2 days ago
Full-time • Mid Level
Hybrid • Newark, NJ
5,001-10,000 employees
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Are you passionate about building secure, scalable, and intelligent systems that power the future of digital operations? Join Prudential’s GRI Technology team, where Agentic AI and automation are at the core of our intelligent operations strategy. As a Sr. Software Engineer focused on Agentic AI, you’ll help shape the next generation of service management and automation across Technology Application Operations. Your Team You’ll work within Intelligent Operations. This team drives innovation, automation, and integration across Prudential’s ITSM landscape, including platforms like ServiceNow, Dynatrace, and a growing portfolio of Agentic AI solutions. The systems you build will span on-premises and cloud environments, supporting Prudential’s commitment to operational excellence and security.

  • Design, develop, and deploy Agentic AI applications that automate workflows, improve quality, and enable application operations to scale.
  • Build solutions such as chatbots and digital assistants for application support, enabling teams to perform tasks across multiple platforms from a single interface. Use cases may include all the ITSM, PLM, and Observability pillars.
  • Integrate Agentic AI with ITSM, observability tools, and cloud services to support application operations and other business capabilities.
  • Design and deploy cloud-native Agentic AI applications, focusing on portability and scalability across major cloud platforms.
  • Apply best practices for security, observability, and governance in all Agentic AI workflows.
  • Collaborate with architects and partner teams to ensure robust, secure, and scalable solutions.
  • Document architectures, integration patterns, and operational procedures.
  • Participate in Agile ceremonies and contribute to sprint planning, retrospectives, and demos.
  • Stay current with emerging Agentic AI, AIOps, and automation technologies, and proactively recommend improvements.
  • Mentor and support other engineers as we scale our Agentic AI capabilities.
  • Bachelor’s degree in computer science, engineering, or related field; or equivalent work experience.
  • 6+ years of professional software engineering experience.
  • Strong understanding of distributed systems, API integration, and cloud-native development.
  • Ability to write clear and concise technical documentation.
  • Knowledge of security, observability, and governance best practices.
  • Strong problem-solving and communication skills, with a collaborative mindset.
  • Experience with Agile development methodologies and DevOps practices.
  • Familiarity with agentic AI concepts (e.g., autonomous agents, orchestration, reasoning, multi-agent systems) and related frameworks for AI, automation, or orchestration is a plus, but not required.
  • Market competitive base salaries, with a yearly bonus potential at every level .
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave .
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
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