Zoom-posted 30 days ago
Full-time • Mid Level
Remote • Seattle, WA
5,001-10,000 employees

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

  • Develop the social integration with Zoom Contact Center
  • Implement the message protocol transforming for Zoom Contact Center chat channel
  • Develop the Zoom Contact Center video channel related service
  • Develop real-time data and historical analytics reports services to help customer better understand their Contact Center's service levels, wait times, call volume, and more
  • Develop zoom co-browse (collaborative browsing) service, which provides the ability for agent and the end customer to securely and simultaneously navigate, interact with the same web page at the same time
  • Optimization the service for availability, performance and scalability
  • Customer tickets handling and trouble shooting
  • Bachelor's degree in Computing Science, Information System, a related field, or a foreign equivalent.
  • Must have five 5 years of experience in job offered or related occupation.
  • Must have 5 years of experience in the following: programming language with JAVA; programming language with Python; programming language with C, C++; programming language with Javascript, Typescript
  • Relational Data base, such as: Mysql, PostgreSQL
  • NonSQL database including DynamoDB, MongoDB, and ElasticSearch
  • Programming with object-oriented, Backend Frameworks including Spring Boot, Express.js, Django, and Flask
  • RESTful API & Webhook Development, WebSockets
  • Authentication & Security: JWT, OAUTH, MFA
  • Security Best Practices including SQL Injection Prevention, Cross-Site Scripting (XSS), and Cross-Site Request Forgery (CSRF)
  • Performance and Optimization: Caching, Load Balancing, Monitoring & Logging
  • Front end framework, at least 1 of angular, Value or react
  • Cloud platforms, AWS specifically required
  • As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
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