Senior Software Engineer

Cherokee Federal•San Francisco, CA

About The Position

Requires a blend of technical expertise, customer service skills, and leadership experience. They should also be able to communicate sophisticated technology concepts to both IT professionals and end users. Compensation & Benefits: Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. High-Level Responsibilities Include: Recommends business process reengineering improvements to maximize the new system's potential, improving overall tax processing speed and accuracy Monitors, tracks and reports on all post deployment and support activities Define processes to create and distribute executive level daily reports to capture progress towards resolution of outstanding IT and Business process issues as well as progress toward key process indicators. Prepare briefing material to update senior Executives. Anticipate potential issues and implement preventive measures to mitigate risks before they impact operations. Gather feedback and data to refine processes and system performance while continually striving for excellence in every aspect of the rollout. Oversee the team responsible to: Install, configure, and maintain hardware and software. Ensure the system is fully operational and troubleshoot technical issues swiftly. Ensure robust and reliable network connectivity, resolving any network-related issues to guarantee continuous access to the new processing system. Provide support, quickly diagnosing and fixing system errors, software malfunctions, and other technical disruptions. Collaborate to protect sensitive tax data, continuously monitoring and implementing security protocols to prevent breaches and ensure compliance with federal standards. Work closely with personnel to analyze current workflows, identify inefficiencies, and develop optimized processes aligned with the new system's capabilities. Guide staff through the transition, offering comprehensive training and support to help them adapt to new procedures and technologies. Monitor system performance and business processes, ensuring that all aspects of the new system meet rigorous quality and compliance standards. Oversee the rollout process. Coordinate between IT and business teams. Ensure project milestones are met on time and within budget. Adheres to Service Level Targets or Agreements. Performs other work-related duties as assigned.

Requirements

Bachelors in related field or years of experience in lieu of education.
Minimum 5 years of applicable experience
Advanced knowledge of computer software systems, including databases, office applications, and operating systems.
Excellent analytical and diagnostic skills.
Advanced knowledge of software and remote-access systems.
High-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Ability to display patience and understanding.
Must pass pre-employment qualifications of Cherokee Federal.

Responsibilities

Recommends business process reengineering improvements to maximize the new system's potential, improving overall tax processing speed and accuracy
Monitors, tracks and reports on all post deployment and support activities
Define processes to create and distribute executive level daily reports to capture progress towards resolution of outstanding IT and Business process issues as well as progress toward key process indicators.
Prepare briefing material to update senior Executives.
Anticipate potential issues and implement preventive measures to mitigate risks before they impact operations.
Gather feedback and data to refine processes and system performance while continually striving for excellence in every aspect of the rollout.
Oversee the team responsible to: Install, configure, and maintain hardware and software.
Ensure the system is fully operational and troubleshoot technical issues swiftly.
Ensure robust and reliable network connectivity, resolving any network-related issues to guarantee continuous access to the new processing system.
Provide support, quickly diagnosing and fixing system errors, software malfunctions, and other technical disruptions.
Collaborate to protect sensitive tax data, continuously monitoring and implementing security protocols to prevent breaches and ensure compliance with federal standards.
Work closely with personnel to analyze current workflows, identify inefficiencies, and develop optimized processes aligned with the new system's capabilities.
Guide staff through the transition, offering comprehensive training and support to help them adapt to new procedures and technologies.
Monitor system performance and business processes, ensuring that all aspects of the new system meet rigorous quality and compliance standards.
Oversee the rollout process.
Coordinate between IT and business teams.
Ensure project milestones are met on time and within budget.
Adheres to Service Level Targets or Agreements.
Performs other work-related duties as assigned.