Senior Software Engineer - Lifecycle Solution Services

Quest Global Services Na • Milwaukee, WI

273d

About The Position

The Senior Software Engineer - Lifecycle Solution Services position is focused on identifying and resolving complex issues at customer sites by collaborating with engineering teams. The role involves ensuring that reported incidents are logged, assigned, and updated accurately as resolutions progress. The engineer will initiate investigations into relevant incidents and communicate with customers to understand underlying issues, providing timely feedback. The position requires proactive collaboration with colleagues to ensure prompt resolution of incidents within agreed SLA timescales, as well as supporting colleagues through knowledge sharing initiatives.

Requirements

• Demonstrable experience in warehouse automation domain
• Experience in working with WES, WCS or WMS systems
• An excellent command of the English language (both spoken and written)
• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
• Able to adhere to current processes with an open mind
• Able to work shifts including night and weekends with a flexible approach
• Familiarity with the use of incident management and reporting tools
• Demonstrable detailed experience working in a customer facing role

Nice To Haves

• Inherent aptitude to technical problem solving
• Willingness to visit customers' sites to gain a deeper understanding of applications
• A strong software engineering or computing background
• Further/higher education qualifications preferably in an engineering discipline and/or computing

Responsibilities

• Help to identify complex issues at customer sites by collaborating with engineering teams
• Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses
• Initiate investigations into relevant incidents
• Communicate with the customer to understand the underlying issue(s) and provide timely feedback
• Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree