Senior Software Engineer, Insights

Decagon•San Francisco, CA

35d•$250,000 - $330,000•Onsite

About The Position

As a Senior Software Engineer on the Insights team, you will design and build the user facing tools that turn conversations into meaningful understanding. You will work across backend and frontend surfaces to deliver intuitive experiences that help CX teams, APMs, and product leaders diagnose issues, discover new intents, and understand customer sentiment. This role is ideal for engineers who love building polished product experiences supported by strong analytical logic. You will solve ambiguous product problems and work closely with design, PM, and Agent Engineering to define how insight generation should feel inside Decagon.

Requirements

5+ years of engineering experience building customer-facing products
Proficiency with Typescript, Python, and asynchronous programming
Strong product sense and ability to solve vague analytical problems
Experience creating clear, effective visualizations or UI for complex information
Ability to collaborate with PM and Design to drive product direction

Nice To Haves

Experience with analytics products, conversation intelligence, or UX for insights
Experience working on products that help users understand behavior or improve workflows
Experience with LLM applications or agent-driven systems

Responsibilities

Build user-facing features that help teams understand customer intents, sentiment, and voice of the customer signals
Design intuitive visualizations and workflows that help APMs and CX teams write better AOPs and identify improvement opportunities
Create tools that highlight gaps in agent behavior, explain performance issues, and surface actionable recommendations
Build product experiences that make it simple to explore conversations and understand why agents behave the way they do
Work across the stack to deliver fast, reliable, and polished insights products that customers rely on daily