Senior Software Engineer – GTM Systems

Intercom•Chicago, IL

27d•$185,000 - $220,000•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Requirements

Strong Python, SQL and Apex programming skills, proficiency in Python and Apex programming is essential, as Python will be the primary programming environment for most development tasks outside of the Salesforce codebase.
Solid experience with data engineering/analytics tooling, especially Snowflake and DBT modelling
Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders
Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes
Experience with backend or systems engineering - building APIs, integrations, or internal tooling
Excellent problem-solving and communication skills, especially in collaborative, cross-functional settings
Track record of operating at a Senior Engineer level: mentoring peers, leading projects, and delivering end-to-end solutions

Nice To Haves

Experience with agentic development or AI-powered internal tools
Background spanning both analytics engineering and software engineering
Experience with Node.js, React
Familiarity with cloud infrastructure and deployment (AWS, GCP, or similar)

Responsibilities

Design, build, and maintain scalable internal systems to support GTM workflows.
Work closely with stakeholders to translate fuzzy business needs into clear technical solutions
Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake)
Build and extend agentic/AI-driven tooling to accelerate workflows
Contribute to technical design and code reviews, ensuring high-quality, maintainable code
Mentor and support other engineers, helping to grow technical depth within the team
Balance speed and long-term scalability, knowing when to prototype and when to harden solutions