Senior Software Engineer, Fulfillment (Remote)

Ezcater • Boston, MA

4d • Remote

About The Position

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. Creating a delightful customer experience from order creation through successful delivery is a core part of ezCater's mission. As a Senior Software Engineer on the Fulfillment Experience (FX) team, you will focus on building systems and workflows that support post‑order fulfillment, delivery coordination, issue resolution, and operational excellence across ezCater's marketplace. You will work on services and experiences that sit at the intersection of customers, restaurants, delivery partners, and internal operations teams. This includes evolving our fulfillment workflows, improving reliability and observability, and integrating with internal and third‑party systems that enable Customer Service and Operations to deliver exceptional outcomes at scale. You'll partner closely with Product, Design, Customer Service, Operations, and other engineering teams, and you'll report to the Engineering Manager within the ezCater Product Engineering organization.

Requirements

• 5+ years of professional software development experience, with a strong emphasis on backend systems and service‑oriented architectures.
• Experience building and maintaining services using languages such as Go, Ruby on Rails, Java, or similar.
• Demonstrated success designing, consuming, and evolving APIs (REST and/or GraphQL), with working knowledge of relational SQL databases (e.g., PostgreSQL).
• A quality mindset: automated testing, clean and maintainable code, code reviews, and CI/CD fundamentals.
• Practical experience using feature flags, telemetry, and safe rollout techniques to ship incrementally and de‑risk changes.
• Eagerness to give and receive feedback in a collaborative, learning‑oriented environment.
• Friendly, flexible, and pragmatic approach to work.

Nice To Haves

• Experience working in complex, operationally‑heavy domains (e.g., fulfillment, logistics, customer support, marketplaces, or SaaS platforms) is a strong plus.
• Track record of collaborating with Product and Design to turn ambiguous problems into iterative deliveries with measurable outcomes.

Responsibilities

• Take a lead role in designing, building, and evolving backend services and workflows that power ezCater's fulfillment and post‑order experiences.
• Collaborate with Product and Operations partners to translate complex, real‑world fulfillment problems into pragmatic, scalable technical solutions.
• Improve system reliability, performance, and observability across critical fulfillment paths, with a strong focus on customer and operational impact.
• Strike a thoughtful balance between quality, speed, and iteration while delivering on company‑level priorities.
• Mentor developing engineers and contribute to engineering excellence through design reviews, code reviews, and technical leadership.
• Work effectively across team boundaries to influence shared systems, APIs, and architectural direction.
• Have fun building meaningful software with awesome people.

Benefits

• Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees