Senior Software Engineer, Customer Service (Remote)
About The Position
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. Creating a delightful customer experience from order creation to delivery is a key part of ezCater’s mission. As a Senior Software Engineer on our Customer Service team, you will focus on building solutions that will transform ezCater’s customer experience. This will include building a first-class, modern Customer Service tech stack that pairs ezCater’s existing software solutions with AI-enabled tooling. You will focus on designing and implementing features for this new tech stack that will integrate with Salesforce Service Cloud, in partnership with Staff Engineers, Product, Customer Service and Operations stakeholders. You’ll report to the Engineering Manager, Fulfillment Experience within the ezCater Product Engineering organization.
Requirements
- 5+ years of professional development experience, with a focus on backend technologies and building services using Go, Ruby on Rails, Java or similar languages.
- Experience integrating with common customer service software and tools, including but not limited to Salesforce Service Cloud, Zendesk, HubSpot, and others.
- Demonstrated success designing and consuming APIs (REST or GraphQL), plus working knowledge of relational SQL databases (e.g., PostgreSQL).
- A quality mindset: automated testing clean code, code reviews, and CI/CD basics.
- Practical experience using feature flags, telemetry, and safe rollout techniques to ship incrementally and de‑risk changes.
- Track record collaborating with Product and Design to turn ambiguous problems into iterative deliveries and measurable outcomes.
- Eagerness to give and receive feedback in a collaborative learning environment.
- Friendly, flexible and pragmatic approach to work.
Nice To Haves
- Exposure to contact center tooling like Twilio and Amazon Connect is a plus.
Responsibilities
- Take a lead role in designing and building services and features that will drive the transformation of our customer service tech stack, in collaboration with Staff Engineers, Product, and Salesforce experts.
- Strike a balance of quality and speed while working on company-level priorities.
- Mentor developing engineers and contribute to engineering excellence across the organization.
- Have fun building meaningful software with awesome people.
Benefits
- Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
