Senior Software Engineer, Customer Engineering

Goody

12d•Remote

About The Position

Goody is a gifting company making it easy to send personal and corporate gifts. With more than two million gifts sent and customers including Google, Stripe, Meta, Anthropic, Notion, NBCUniversal, DHL, and others, we have found product–market fit and are looking to grow and scale. We’re looking for a motivated Senior Software Engineer to help our customers have the best experience with Goody. You will be the engineer that has the most direct impact on our customer experience. In this role, you will be a force multiplier for the business: unblocking high-value sales deals, building features that make our customers happy, and resolving complex technical escalations for our Customer Experience team. If you love hearing a customer request in the morning and telling them it’s shipped in the afternoon, this role is for you. In this role, you will have a wide understanding of, and will work across, our entire platform and stack. This is an excellent role for someone who likes to work with customers, while also having the ability to not just advise customers on our product, but actively build to solve their problems.

Requirements

You’re a full-stack engineer that is adept in both backend (Ruby on Rails preferred, or strong experience in Python/Node) and frontend (React/TypeScript).
You have at least four years of experience in building production web applications.
You have experience working directly with customers in a technical capacity (e.g. customer engineering, solutions engineering, support engineering, or owning customer-facing features).
You bring great vibes and attitude that match our ethos of delivering delight to our senders and recipients.

Responsibilities

Guide customers, write code, win deals: Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged.
Own our engineering escalations function: Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution.
Design, build, and deploy tools (including AI tools) to multiply the impact of our internal teams, particularly our customer experience and success teams.
Influence and shape the product by advocating for customer needs and translating them to shipped features.

Benefits

100% remote work
Group medical, dental, and vision coverage insurance (with opt-out benefits)
401k
Stock options
Open PTO, with a company-wide summer break designed to counterbalance the demands of the year-end holiday season.
Paid parental leave benefits
Annual company offsite – past locations include Cabo, San Diego, and Banff
$100/month reimbursement for wellness
$500 annual education stipend
Lots of Goodys!
Benefits may vary based on employment status or country location.