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At Flexport, the Convoy Ops Tech Team powers seamless load execution, communication, and financial workflows for carriers and brokers. We streamline operations, reduce friction, and ensure fast, reliable payments, enabling a best-in-class digital freight experience through automation, AI, and real-time integrations. The Ops Tech team at Convoy is responsible for managing the entire post-match experience on the platform, ensuring seamless execution from load assignment to completion. This includes load monitoring, exception management, customer support, issue resolution, financial operations (accounts payable and receivable), and communication services. The team builds and maintains mission-critical systems that reduce broker operating costs, optimize execution efficiency, and deliver superior service quality, differentiating Convoy's managed marketplace from unmanaged alternatives. With a broad scope covering load execution workflows, tracking and prediction services, automated issue detection, financial reconciliation, and API integrations, the team plays a pivotal role in streamlining freight operations. Engineers in Ops Tech have end-to-end ownership of large, complex systems, driving technical innovation, operational excellence, and new fintech capabilities that improve broker and carrier experiences while unlocking new revenue opportunities for the platform. This is a high-impact team at the center of Convoy's mission to transform freight through automation and intelligent infrastructure.
