Senior Software Engineer- CES Team

Green Dot Corporation

161d • $121,400 - $173,300

About The Position

Green Dot Corporation is seeking a Senior Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels. We are evolving to a new and permanent 'Work from Anywhere' model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of experience in software development, with at least 3 years in CRM/IVR systems with 2+ years in Team leadership.
• Proficiency in CRM/IVR platforms Dynamics CRM, Salesforce classic and lightening.
• Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus.
• Experience with cloud platforms (e.g., AWS, Azure), Kubernetes, and CI/CD pipelines.
• Familiarity with tools like Jira, GitHub, Confluence.
• Strong grasp of security and privacy standards relevant to customer data handling.
• Proficiency in SFDC, .Net, Java, Angular JS, JavaScript, HTML 5.
• Strong leadership and communication abilities.
• Analytical thinking and attention to detail.
• Ability to translate business requirements into technical solutions.

Nice To Haves

• Experience in fintech or customer support technology platforms.
• Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs.
• Contributions to open-source projects or technical publications.

Responsibilities

• Lead the full software development lifecycle (SDLC) for CRM/IVR applications—from requirements gathering to deployment and maintenance.
• Design and Architect scalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365.
• Write, review, and optimize high-quality code using languages such as .Net, Java, JavaScript and Angular JS.
• Develop and enforce coding standards and best practices across the team.
• Serve as the primary technical SME for CRM/IVR platforms (e.g., Dynamics CRM or Salesforce).
• Configure, customize, and integrate CRM/IVR systems with other enterprise applications.
• Lead CRM-related innovation pilots and digital transformation initiatives.
• Ensure CRM solutions meet business needs across marketing, sales, and service processes.
• Track project progress, manage timelines, and report to senior leadership.
• Mentor junior developers and foster a collaborative team environment.
• Develop and implement software testing strategies.
• Maintain technical documentation and ensure compliance with regulatory and security standards.
• Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems.
• Collaborate with cross-functional teams including QA and Compliance to ensure seamless integration and performance of CES tools.
• Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems.
• Implement observability and monitoring solutions to ensure system reliability and performance.
• Partner with business stakeholders to translate customer journey insights into actionable technical solutions.
• Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing.
• Leads and builds test automation frameworks using ReadyAPI/SoapUI/Selenium/JMeter for rest-based APIs hosted on Azure cloud.
• Integrate test suites into CI/CD pipelines (Jenkins, Github).
• Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation.

Benefits

• Diversity and equal opportunity for all applicants and employees.
• Reasonable accommodations for candidates on request.
• Respect for applicants' privacy rights.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees