Senior Software Engineer - Backend

Freshworks•San Mateo, CA

3d•$136,000 - $168,000•Hybrid

About The Position

At Freshworks, we build software that's fast, reliable, and refreshingly simple. As a Senior Backend Engineer, you'll develop scalable systems that power our global products and deliver real value to millions of users. You'll work closely with product, frontend, and infrastructure teams to design and build backend services that are easy to maintain, perform at scale, and are built with a strong sense of ownership.

Requirements

3-5 years of experience building backend systems in a product environment
Experience building applications with Ruby on Rails (preferred); experience with Go (Golang) or similar backend languages is also welcome
Strong understanding of APIs, backend architecture, and data modeling
Experience working with databases and integrating external services
Familiarity with caching, background jobs, or asynchronous processing
Ability to debug performance issues and improve systems reliability
Comfortable working closely with product and cross-functional teams

Nice To Haves

Experience with distributed systems or microservices
Familiarity with observability tools (logging, monitoring, tracing)
Exposure to cloud environments and modern deployment practices
Interest in performance optimization and scalable system design

Responsibilities

Build and maintain backend services using Ruby on Rails (with opportunities to work in Go/Golang where applicable)
Design and develop APIs and backend systems that are reliable, performant, and easy to maintain
Collaborate cross-functionally to deliver features end-to-end in a product-driven environment
Improve system performance, scalability, and reliability in production
Debug and resolve production issues, focusing on long-term stability and simplicity
Write clean, maintainable, and well-tested code
Contribute to code reviews and help uphold engineering best practices