Senior Software Engineer, (AI)

Sprout Social

3h • Remote

About The Position

Sprout Social empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and reporting functionality, customer care solutions, influencer marketing, connected workflows, business intelligence, and proprietary agentic AI. This role is for an experienced and impact-oriented engineer to join the team in building great software, focusing on building, scaling, shipping, and monitoring AI and Agent platforms reliably.

Requirements

• 4+ years of experience designing, developing, and supporting production-grade backend distributed systems or platform services at scale in languages such as Java or Python.
• 3+ years of experience improving architectural patterns of large-scale software applications.
• 1+ years of experience driving root-cause analysis and resolving complex architectural and performance bottlenecks across the entire stack.
• 1+ years of experience architecting high-throughput, cost-optimized, and scalable systems that power AI-enabled features.
• 1+ years of experience implementing and leveraging LLM and agent orchestration frameworks (e.g., LangChain4j, LangGraph, CrewAI).

Nice To Haves

• Experience designing and implementing secure, extensible java MCP architectures.
• Experience supporting server-driven UI, with the ability to contribute across both platform and web.

Responsibilities

• Ensure we build, scale, ship, and monitor our AI and Agent platforms reliably, leveraging technologies such as Java, Python, MySQL, OpenSearch, Redis, AWS, and Kubernetes.
• Integrate generative AI and agentic AI across Sprout’s existing ecosystem and infrastructure, helping define and build frameworks for platform AI enablement.
• Build with AI and agentic AI in your own work, using tools such as Claude Code.
• Influence and contribute to technical roadmaps by researching and prototyping emerging AI technologies, frameworks, and state of the art methods.
• Partner with product managers, designers, applied AI/ML scientists, and other engineers to define requirements and complete feature work.
• Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring.
• Contribute to the team’s growth through mentorship, knowledge sharing, and providing feedback on PRs and technical designs.
• Deploy and make changes to our production systems.
• Collaborate regularly with the development team to deliver value to our users.
• Proactively monitor the health of our services in production to ensure our customers always have a world-class experience.
• Learn, update, and improve Sprout’s existing AI platform services and frameworks.
• Be the first line of defense against product outages and bugs while on support duty.
• Work with your dev team to come up with the MVPs of new features.
• Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner.
• Collaborate with product managers, applied AI/ML scientists, and web-engineers to identify opportunities for improving the scalability, reliability, latency, and cost of Sprout’s AI systems.
• Stay up to date with generative AI, agentic AI, and MCP related technologies and leveraging that knowledge to improve and influence our technical roadmap.
• Ship, and make it easier to ship and support, AI Agents and generative AI solutions at Sprout.
• Own cross-organizational projects and mentor other engineers to help them grow.
• Use unique ideas and abilities to change your team in beneficial ways.

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed