At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started. As a Staff Engineer, you’ll join a team that’s pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment. We’re looking for a Senior Engineer to design and implement core systems across our platform. This role blends deep distributed-systems expertise, technical leadership, and a product-minded approach. You’ll partner with engineering and product leadership to set technical direction and deliver projects that move the business forward.