Senior Software Development Engineer, Amazon Connect (AWS)

Amazon • Seattle, WA

23h

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to
provide business applications, leveraging Amazon’s unique experience and
expertise, that are used by millions of companies worldwide to manage day-to-day
operations. We will accomplish this by accelerating our customers’ businesses
through delivery of intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and Amazon’s
real-world experience to build opinionated, turnkey solutions. Where customers
prefer to buy over build, we become their trusted partner with solutions that
are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables
superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect
has become an AI leader, transforming how organizations of all types interact
with their customers.

We have a rapidly growing customer base and an exciting charter in front of us
that includes solving highly complex engineering and algorithmic problems. We
are looking for passionate and talented Software Development Engineers to join
us to innovate on this new service that addresses customer needs to build modern
contact centers in the cloud. The position represents a rare opportunity to be a
part of a fast-growing business soon after launch, and help shape the technology
and product as we grow. You will be playing a crucial role in developing the
next generation contact center, and get the opportunity to design and deliver
scaleable, resilient systems while maintaining a constant customer focus.

Requirements

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language experience
• 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience as a mentor, tech lead or leading an engineering team

Nice To Haves

• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Responsibilities

• Evaluate design decision that will make the system under design secure, scalable, fault tolerant, highly available with low latency.
• Implement software solutions based on agreed upon design.
• Improve the operational excellence of the services that the team owns.
• Provide cross team impact by mentoring others, participating in operation, design, doc and other reviews and be a good team player on achieving team/org goals.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level