SDET with NodeJS - R01558508
About The Position
We are looking for a QA Automation Engineer with strong experience in Node.js-based test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high-quality customer experiences. Key Responsibilities Automation Development · Design, develop, and maintain automated test scripts using Node.js and related frameworks · Implement reusable components and libraries for API, UI, and telephony testing. · Integrate automation into CI/CD pipelines for continuous testing. IVR & Contact Center Testing · Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios. · Validate DTMF, speech recognition, transfers, queuing, and failover logic. · Monitor and analyze Cyara Pulse alerts for proactive issue detection. Quality Assurance · Define test strategies, coverage matrices, and traceability to requirements. · Perform functional, regression, and performance testing across multiple environments. · Document defects, root cause analysis, and provide actionable insights. Collaboration · Work closely with developers, IVR designers, and routing engineers to ensure testability and quality. · Participate in release readiness reviews and contribute to automation best practices.
Requirements
- 2â5 years in QA automation with strong proficiency in Node.js.
- Solid understanding of REST APIs, JSON, and microservices testing.
- Strong debugging and scripting skills.
Nice To Haves
- Experience with cloud contact center solutions.
- Familiarity with observability tools (Splunk, ELK).
Responsibilities
- Design, develop, and maintain automated test scripts using Node.js and related frameworks
- Implement reusable components and libraries for API, UI, and telephony testing.
- Integrate automation into CI/CD pipelines for continuous testing.
- Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
- Validate DTMF, speech recognition, transfers, queuing, and failover logic.
- Monitor and analyze Cyara Pulse alerts for proactive issue detection.
- Define test strategies, coverage matrices, and traceability to requirements.
- Perform functional, regression, and performance testing across multiple environments.
- Document defects, root cause analysis, and provide actionable insights.
- Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
- Participate in release readiness reviews and contribute to automation best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
