Senior Software Development Engineer

Zoom • Seattle, WA

13h • Hybrid

About The Position

You can expect to play a key role in shaping the future of Zoom Contact Centre platform. As a Software Engineer, you'll work on high-impact, scalable services that support millions of users globally. You'll collaborate closely with product, design, and engineering teams, contribute to architecture decisions while staying hands-on in development. About the Team Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond.

Requirements

• Have a Bacherlors or Masters in Computer Science, Engineering, or a related field (or a foreign equivalent).
• Have 5+ years of experience building large scale distributed systems in Java, with solid experience in Spring Boot framework
• Have experience with relational and NoSQL databases, such as MySQL, DynamoDB, MongoDB, and Elasticsearch.
• Able to design and maintain RESTful APIs and backend microservices
• Have experience with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache)
• Have experience with performance optimization, multithreading, caching strategies, and scalability techniques.
• Have the ability to clearly communicate and collaborate skills with a focus on practical execution

Responsibilities

• Designing and implement scalable, secure, and reliable backend services using Java and Spring Boot.
• Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.
• Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.
• Building and maintaining integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.
• Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.
• Supporting CI/CD pipelines, automate tests, and ensure production system health and stability.
• Participating in system design reviews, code reviews, and technical deep dives.
• Triaging customer issues and contribute to long-term platform quality and performance.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
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• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees