Senior Software Development Engineer - SRE, Retail and Pharmacy

CVS Health • Boston, MA

17d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Software Development Engineer - SRE, Retail & Pharmacy is pivotal in ensuring the reliability, scalability, and performance of distributed store technologies that power thousands of locations nationwide — including pharmacy platforms, Point of Sale (POS) systems, handheld devices, store servers, dispensing locations, and connectivity infrastructure. You will drive improvements in observability, monitoring, and DevOps practices to enhance system resilience and accelerate lead time for core development initiatives. What You Will Do: Observability & Monitoring Architect and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations Define and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications Lead critical incident recovery and postmortem processes to drive continuous improvement Performance & Reliability Engineering Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates Conduct performance testing and reliability audits to ensure system robustness Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle Build SRE NFR (Non-Functional Requirement) reviews for codes shipping to production Support and optimize applications deployed across CVS retail and pharmacy locations Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems Microservices & Deployments Champion containerization and orchestration using OpenShift and Kubernetes in hybrid cloud environments Leverage CI/CD pipelines to enable automated deployments at scale Understanding of microservices architecture

Requirements

• 5+ years of experience in SRE, DevOps, or related technology roles
• 3+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
• 2+ years of experience with programming languages/frameworks
• 2+ years of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud), Microservices concepts, and capabilities like Rancher, Docker, Kubernetes, and web API’s
• 2+ years of experience with source control and continuous integration tools like GitHub, BitBucket, or Jenkins
• Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.
• Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
• Proficiency in scripting and automation frameworks
• Understanding of microservices architecture and cloud-native technologies
• Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
• Excellent interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders
• Bachelor’s degree in Computer Science, Engineering, or related field/specialized training/relevant professional qualification required

Nice To Haves

• Experience with retail SRE organizations, including experience with store systems; Point of Sale (POS), hand-held devices, etc.
• Experience supporting retail or pharmacy systems at scale
• Expertise in cloud development and deployment technologies, including containerization and multi-cloud configurations
• Expertise in configuring, supporting, and managing Rancher, Kubernetes, and/or Docker
• Demonstrated understanding of various API management and related platforms like Apigee, Vordel, Data power
• Master’s degree in Computer Science, Engineering, or related field preferred

Responsibilities

• Architect and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems
• Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations
• Define and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
• Lead critical incident recovery and postmortem processes to drive continuous improvement
• Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates
• Conduct performance testing and reliability audits to ensure system robustness
• Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle
• Build SRE NFR (Non-Functional Requirement) reviews for codes shipping to production
• Support and optimize applications deployed across CVS retail and pharmacy locations
• Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems
• Champion containerization and orchestration using OpenShift and Kubernetes in hybrid cloud environments
• Leverage CI/CD pipelines to enable automated deployments at scale

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees