Senior Software Development Consultant, Customer Success Consulting

Unity Technologies

85d • $135,800 - $203,600

About The Position

The Unity Customer Success Consulting team is a group of highly skilled Software Developers and Technical Artists with deep expertise in the Unity platform, whose main goal is to help our customers improve their projects and internal workflows and assist them in the resolution of very challenging technical problems. In order to do this, we provide a series of short-term and long-term consulting services which can range in duration from one week to three months and beyond. We’re looking for developers who want to share their expertise with our customers and help them achieve their goals. Our customer base spans the video games, media and entertainment (M&E), and manufacturing industries. If you're technically skilled, customer-focused, and are not afraid of constantly being pushed out of your comfort zone, this job will suit you. This position involves visiting our customers and, by collaborating directly with their technical leaders, helping them optimize their projects and workflows while also educating them on best practices. Our team is asked to resolve challenging problems requiring a level of expertise in the Unity platform that only Unity can help with. In the longer term, you'll become an established technical expert within Unity. You can pursue opportunities including personal research, speaking at conferences, delivering training to customers and colleagues, and guiding Unity's direction by providing feedback and advice to our R&D teams. This role may involve periodic travel to customers and other Unity offices, primarily within North America and usually during weekdays. You will be asked to travel either very occasionally or up to 30% of the time depending on your interests and responsibilities.

Requirements

• Ability to develop and debug code written in a large multithreaded C# or C++ codebase, using a multi-platform engine (e.g. Unity, Unreal, in-house)
• Knowledge on how to profile, analyze, and improve performance, from low-level limitations to high-level architectural decisions
• Experience in shipping multiple games or other real-time interactive applications, including a solid understanding of software development lifecycles
• Fluency in written and spoken English, and able to guide customers by clearly communicating ideas and technical knowledge via written reports
• Comfortable diving into areas outside of their expertise in order to help our customers

Nice To Haves

• Experience in delivering training/technical talks and writing technical articles/documentation
• Deep graphics programming knowledge and experience writing shaders

Responsibilities

• Work with customers on a regular basis for short-term consultations and give them advice on how to resolve their performance issues and improve their existing workflows, including on-site and remote visits
• Build close relationships with Unity's internal development teams and provide customer feedback and use cases to them
• Efficiently solve problems, communicate, and educate our clients, both remotely and on-site at their offices
• Become embedded with external customer teams to develop interactive applications and tools

Benefits

• Wide range of benefits designed to support employees' well-being and work-life balance

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees