JBS Dev-posted 2 days ago
Full-time • Mid Level
Remote
101-250 employees

We are looking for a Senior Software Developer with deep expertise in Python, Amazon Connect, and Salesforce. You’ll play a key role in a large-scale contact center transformation program that spans multiple years and impacts over 10,000 agents worldwide. This is a highly visible, strategic initiative where you’ll troubleshoot complex integration challenges, drive development, and ensure seamless connectivity between Amazon Connect and Salesforce.

  • Support and enhance Amazon Connect + Salesforce integration, focusing on SCV and SCC.
  • Diagnose and resolve ongoing issues with Salesforce and Connect adapters.
  • Collaborate with AWS and Salesforce support teams to pull logs, analyze failures, and implement fixes.
  • Provide guidance on integration of best practices, object relationships, and failure handling scenarios.
  • Assist in development and troubleshooting for Connect + SFDC integration, ensuring scalability and reliability.
  • Work closely with stakeholders to address enterprise-level use cases (e.g., supervisor notifications during call scenarios).
  • May require minimal travel for client onsite.
  • 5+ years of professional experience with Python, including building scalable APIs.
  • Proven experience with Amazon Connect and Salesforce Service Cloud Voice (SCV) / Salesforce Contact Center (SCC) integrations.
  • Strong understanding of AWS Connect architecture and Salesforce modules.
  • Ability to troubleshoot complex integration issues and coordinate with vendor support teams.
  • Familiarity with contact center solutions and large-scale migration programs.
  • Excellent problem-solving and communication skills.
  • Experience with Twilio-based contact center solutions.
  • Knowledge of AI-driven contact center enhancements.
  • Prior to working on enterprise-scale programs.
  • Competitive salary
  • Generous PTO policy, company holidays
  • 401k with company match
  • Health, Dental, Life, LTD
  • 100% remote, always will be.
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