Senior Software Architect

NICE•Sandy, UT

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Sr Software Architect Location: Salt Lake City, UT Overview As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform. As a Sr Software Architect, a typical day might include the following:

Requirements

BS in Computer Science or equivalent work experience is required
15+ years of software development experience
5+ years of software development experience on large scale and high-volume enterprise products
Strong understanding of developing in C#
Experience architecting systems for performance and scalability
Expertise in designing applications using relational and/or non-relational databases
Working Knowledge of ci/cd
Experience developing RESTful web services
Excellent problem-solving abilities.
Excellent decision-making skills.
Working Knowledge of design patterns.
Working Knowledge of Agile development processes
Strong communication skills
Strong quality orientation
Must possess strong organizational and time management skills.

Nice To Haves

MS in Computer Science
2+ years of software architecture experience
7+ years of technical leadership experience.
Proficiency in Angular
Experience building and operating systems on Azure, including services such as: App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus, SignalR, Storage Accounts, Logic Apps, Application Insights
Practical understanding of machine learning concepts and how they apply to real-world products
Experience integrating AI-powered features or working with data-driven systems is a strong plus

Responsibilities

Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution
Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners
Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration
Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security
Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows
Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership
Continuously improve development workflows, CI/CD pipelines, and operational excellence
Identify and resolve performance bottlenecks across application, database, and infrastructure layers
Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards
Communicate architecture in an effective and professional manner
Drive technical decisions, solve tough problems, and coordinate multiple project execution
Foster a strong teamwork environment and create passion and energy within the team.
Represents self and department with professionalism and competence.