Senior SOC Analyst

N-Able Inc.•Morrisville, NC

47d

About The Position

At N-able, we're not just helping businesses be secure -we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do-and in you. Join a team where you can make a difference! The Senior SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, the Senior plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.

Requirements

4-6 years of experience in SOC, MDR, or equivalent cybersecurity role.
Proven experience handling escalations and complex investigations.
Bachelor's degree in Cybersecurity, IT, or related field (or equivalent experience).
At least one DoD 8570 / 8140 IAT Level II or III certification (CISSP, CEH, CISM, GCIH, or equivalent).
Advanced knowledge of SOC operations, incident support, and analysis techniques.
Ability to mentor and support less experienced analysts.
Excellent communication skills for both technical and non-technical audiences.
High proficiency with SIEM, IDS/IPS, EDR, and related tools.
Analytical and detail-oriented with a passion for solving problems.
Strong mentor and team player.
Calm and dependable under high-pressure situations.
Ethical, professional, and dedicated to customer security.
Scheduling for this role will work on a 24/7 shifting model

Responsibilities

Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
Conduct investigations using advanced tools and techniques to identify root causes of issues.
Perform detailed incident triage, analysis, and support for escalated security alerts.
Act as a key technical escalation point for Support Analysts handling advanced issues.
Provide expert analysis and recommendations on escalated cases.
Collaborate with Blue Team analysts during surges in alert activity.
Mentor Support Analysts by sharing expertise and best practices.
Assist in onboarding and provide peer review for new hires.
Set an example in professional communication, problem-solving, and customer service.
Review and provide feedback on the work of Support Analysts.
Perform peer reviews on incident reports and customer documentation.
Recommend process improvements or training areas based on observations.

Benefits

Fully covered medical, dental and vision - for employee and eligible dependents!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Paid Parental Leave
401(k) with company-match and Flexible Spending Accounts
Employee Stock Purchase Program
Free Lunch 2x per week at Collaboration Hubs
On-site gym access at select Collaboration Hubs
Wellness rewards
FuN-raising opportunities as part of our giving program
N-ablite Learning - custom learning experience as part of our investment in you
The Way We Work - our hybrid working model based on trust and flexibility