Senior Site Specialist

Thermo Fisher Scientific • Bedford, MA

253d

About The Position

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Thermo Fisher Scientific Inc. is a world-class company that offers coordinated lab services, support, and supply management. Our tailored service offerings and outstanding service experts have the flexibility and experience to effectively meet our customers' laboratory's business needs.

Requirements

• High school diploma or equivalent experience is required.
• 2 years of related experience within a laboratory setting is preferred.
• Experience working in customer service is also a plus.
• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and a desire to deliver excellent customer service.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Independently operates handheld scanners to enter data in various systems as needed.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.

Responsibilities

• Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services such as order delivery and chemical inventory receipt/reconciliation.
• Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
• Work within computer systems to access and follow standard operating procedures.
• Proactively communicate any customer concerns and/or potential problems to the supervisor.
• Address customer concerns within established resolution timeframes reliably.
• Embrace Practical Process Improvement (PPI) methodologies.
• May perform other responsibilities as assigned by management.

Benefits

• Competitive remuneration
• Healthcare
• A range of employee benefits
• Outstanding career and development prospects
• Innovative, forward-thinking organization
• Exciting company culture that stands for integrity, intensity, involvement, and innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED