The Senior Manager, Site Reliability Engineering is responsible for maintaining a 24x7 production environment with a high level of service availability. This role involves performing quality reviews, managing operational issues, and defining a culture of operational excellence across infrastructure and engineering through SLAs, processes, monitoring, etc. The manager will provide leadership and direction to engineers responsible for break-fix, uptime, and reliability for core services, distribution, network elements, and related interfaces. Additionally, the role includes people-care management for team members, which encompasses hiring, setting and monitoring annual performance plans, coaching, and career development. The manager ensures that proper knowledge and career development tools are in place to support ongoing team member development. Setting clear expectations and creating a positive work environment based on accountability, in collaboration with other engineering teams, is also a key responsibility. The manager will work with other engineering managers to grow a culture of automation and reliability, continuously improve the 24/7 on-call and incident management process, and lead blameless post-mortems.