Senior Site Reliability Engineer

Appspace•Tampa, FL

14h•Remote

About The Position

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work. Our Cloud Operations team seeks a Senior Site Reliability Engineer who will play a critical role in ensuring the reliability, performance, and scalability of our SaaS applications. The ideal candidate is a problem-solver and an automater. In this Senior SRE role, you will be responsible for designing, implementing, and maintaining robust systems and processes to prevent outages, minimize downtime, optimize our infrastructure, and build scalable automation that allows us to be more efficient as the business grows. You will work closely with our development, quality assurance, product, and IT teams to meet the goals of this role. On-Call coverage will be required weekly.

Requirements

Must have a passion for life-long learning.
Must communicate well and adapt to working well with others across different countries and cultures.
Strong background in Containers, Kubernetes, Helm, Linux, Python coding.
Some experience with Windows Server OS and MacOS.
Experience with Google Cloud Platform and Microsoft Azure.
Expert-level troubleshooting experience and the ability to reason through a process workflow to identify a fault or odd behavior (i.e., spending time following log trails).
Must be flexible on occasionally attending “off-hour” meetings (we’re a global team supporting a global customer base!).

Nice To Haves

Experience with administering MySQL & MongoDB.
Experience with administering message brokering systems like RabbitMQ.
Experience with Build pipeline tools and the Atlassian suite (JIRA, Confluence, Bitbucket/Git, Azure DevOps, Bamboo, Octopus).
Experience with monitoring and alerting platforms, especially StackDriver.
Experience with HashiCorp Terraform.
Experience with IIS.

Responsibilities

Maintaining our cloud platform, which includes an assortment of Kubernetes, Microservices, MongoDB, RabbitMQ, MySQL, Windows Server VM Infrastructure, Orchestration Engines, CI/CD and Monitoring platforms.
Executing projects that rollout new platform maintenance features, automate tasks, or other big picture changes to improve our customers’ experience on our Cloud Platform.
Deploying new features and releases of our software into Kubernetes via Helm.
Troubleshooting performance issues or errors thrown by the cloud platform or application, and either resolving the underlying cause, or forwarding your research to Engineering to address in the product.
Mentoring others towards technical and procedural success and providing daily operational support to our DevOps team members.
Actioning Request Tickets from other teams in support of their needs to enable and prepare for upcoming releases.
Monitoring and maintaining our Platform’s, uptime, resiliency and performance, looking for improvement opportunities, and proactively taking action to solve any negative trends before they become issues.
Lead, Participate, or Execute within the incident management process when alerts fire, and quickly ascertain root cause, resolve the issue, and find new and creative solutions to prevent recurrence.
Configure, Monitor, Research, and Evaluate workload performances both on Google Cloud Platform and Microsoft Azure Clouds.
Work closely with security teams to ensure adherence to security best practices and compliance standards.
Collaborating with our Development and Quality Assurance teams to address issues in the product and platform, particularly around recurring problems.
Documenting new or updating existing processes and procedures to share knowledge and improve on standardized approaches to solution.