Senior Site Reliability Engineer

Centene Corporation•Northampton, MO

5d•$87,000 - $161,300•Hybrid

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Helps lead projects that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery(CI/CD) tools, processes, and designs. Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents. Understands and advocates for standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability. Troubleshoots and resolves more complex problems with systems and services and initiates regular deployment of new versions of the systems and their subcomponents Leads more complex projects focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility. Helps make decisions around periodic system validation and testing, service monitoring, and standing up new services/tools Uses knowledge and experience to identify strategies that increase system reliability and performance through on-call rotation and process optimization Identifies and implements necessary manual and automated procedures for improved collaborative response in real-time Leads lower level Engineers in stress, security, and performance testing Resolves issues that come up through support escalation Keeps documentation and runbooks up to date to effectively deal with new incidents that might arise Leads post incident reviews and documents findings for future informed decision making Reviews proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability and makes decisions around which proposals should move forward. Communicates complex topics with development teams to investigate and document issues and leads internal team to develop solutions to mitigate them Performs other duties as assigned Complies with all policies and standards

Requirements

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and Requires 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Experience with Linux Operating System; Operating Systems; Unix Operating System; Windows Operating System
Experience with observability/monitoring tools such as Splunk, Dynatrace, Elastic, New Relic, Prometheus, Grafana
Experience with enterprise level CICD Tools such as Ansible, Jenkins, Cloudbees, OpenShift
Experience with working in public cloud platforms like AWS and Azure
Experience with Programming Tools
Experience with Other: building and operating highly scaled applications
Experience with MongoDB; MySQL; Oracle Database Management System (DBMS); PL SQL; SQL (Programming Language)
Experience with varying code repositories, auto deployments, branching with tools such as Gitlab, Bitbucket, Subversion
Experience with IT service management tools such as Service Now, Atlassian, BMC
Seeks to acquire knowledge in area of specialty
Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Ability to work independently
Demonstrated analytical skills
Demonstrated project management skills
Demonstrates a high level of accuracy, even under pressure
Demonstrates excellent judgment and decision making skills

Responsibilities

Helps lead projects that are focused on managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery(CI/CD) tools, processes, and designs.
Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents.
Understands and advocates for standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process.
Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.
Troubleshoots and resolves more complex problems with systems and services and initiates regular deployment of new versions of the systems and their subcomponents
Leads more complex projects focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility.
Helps make decisions around periodic system validation and testing, service monitoring, and standing up new services/tools
Uses knowledge and experience to identify strategies that increase system reliability and performance through on-call rotation and process optimization
Identifies and implements necessary manual and automated procedures for improved collaborative response in real-time
Leads lower level Engineers in stress, security, and performance testing
Resolves issues that come up through support escalation
Keeps documentation and runbooks up to date to effectively deal with new incidents that might arise
Leads post incident reviews and documents findings for future informed decision making
Reviews proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability and makes decisions around which proposals should move forward.
Communicates complex topics with development teams to investigate and document issues and leads internal team to develop solutions to mitigate them
Performs other duties as assigned
Complies with all policies and standards