Senior Site Reliability Engineer

Centene Corporation

15h•Hybrid

About The Position

This role is for a Senior Site Reliability Engineer at Centene, a diversified national organization serving 28 million members, focused on improving health outcomes through technology. The position involves leading projects related to Disaster Recovery, managing and maintaining optimal platform infrastructure performance, reliability, and security using SRE practices, observability tools, and CI/CD. The engineer will develop complex services for automated monitoring, advocate for scalable software tools, and lead deployment processes. Key responsibilities include troubleshooting service disruptions, assisting with Disaster Recovery playbooks, resolving complex system problems, and leading initiatives for observability, monitoring, and continuous improvement. The role also involves identifying strategies for increased reliability, leading junior engineers in testing, resolving support escalations, maintaining documentation, leading post-incident reviews, and optimizing the Software Development Life Cycle (SDLC) for service reliability.

Requirements

A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
Requires 4 – 6 years of related experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Nice To Haves

Disaster Recovery
AWS
SQL
MongoDB

Responsibilities

Helps lead projects that are focused on Disaster Recovery, managing and maintaining optimum platform infrastructure performance, reliability, and security using SRE practices, observability tools, manual and automated procedures, documentation, people and processes and continuous delivery(CI/CD) tools, processes, and designs.
Develops complex services to automate monitoring activities and provide critical information to facilitate response and resolution of performance and availability issues and incidents.
Understands and advocates for standardized and scalable software tools to ensure that systems operate without interruption at optimum performance and leads project teams through out the deployment process.
Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.
Assists application development teams create a Disaster Recovery playbook.
Troubleshoots and resolves more complex problems with systems and services and initiates regular deployment of new versions of the systems and their subcomponents.
Leads more complex projects focused on building and maintaining observability/monitoring for the application, monitoring key performance indicators, maintaining alerting, and continuously improving visibility.
Helps make decisions around periodic system validation and testing, service monitoring, and standing up new services/tools.
Uses knowledge and experience to identify strategies that increase system reliability and performance through on-call rotation and process optimization.
Identifies and implements necessary manual and automated procedures for improved collaborative response in real-time.
Leads lower level Engineers in stress, security, and performance testing.
Resolves issues that come up through support escalation.
Keeps documentation and runbooks up to date to effectively deal with new incidents that might arise.
Leads post incident reviews and documents findings for future informed decision making.
Reviews proposals to optimize Software Development Life Cycle (SDLC) to boost service reliability and makes decisions around which proposals should move forward.
Communicates complex topics with development teams to investigate and document issues and leads internal team to develop solutions to mitigate them.
Performs other duties as assigned.
Complies with all policies and standards.