Senior Site Reliability Engineer (Upmarket)

Heidi • San Francisco, CA

1d

About The Position

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
What you’ll do
Participate in on-call and incident response:
Respond to production incidents, contribute to service restoration, and support clear communication during incidents. Over time, take increasing responsibility for leading incidents end-to-end.
Improve operational reliability:
Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.
Own parts of the production environment:
Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases.
Strengthen observability:
Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals.
Reduce operational toil:
Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer.
Support safe change:
Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change.
Contribute to operational practices:
Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time.
Collaborate closely with engineers:
Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.

Requirements

• 3–6+ years in SRE, DevOps, Platform, or operations-heavy engineering roles.
• Experience supporting production systems and participating in on-call rotations.
• Comfortable debugging live systems under pressure.
• Experience operating cloud infrastructure (AWS preferred).
• Working knowledge of Kubernetes and containerised workloads.
• Infrastructure as Code experience (Terraform or similar).
• Familiarity with monitoring and alerting tools (Datadog, Prometheus, etc).
• Scripting or automation experience (Python, Bash, or similar).

Responsibilities

• Respond to production incidents, contribute to service restoration, and support clear communication during incidents.
• Identify recurring issues and reliability risks, and drive fixes through better alerting, automation, system changes, or process improvements.
• Operate and improve Kubernetes clusters, cloud infrastructure, and core platform services, with growing ownership as familiarity increases.
• Improve dashboards, alerts, logs, and traces so issues are detected earlier and diagnosed faster, with a strong focus on actionable signals.
• Automate repetitive tasks, simplify runbooks, and improve tooling to make on-call and day-to-day operations easier and safer.
• Improve deployments, rollback mechanisms, and operational readiness to reduce the risk of incidents caused by change.
• Write and maintain runbooks, participate in blameless post-mortems, and help improve incident response processes over time.
• Work with product and feature teams to improve production readiness, service ownership, and reliability expectations.

Benefits

• Healthcare, Dental, Vision benefit options
• 401k with 3% match
• Personal development budget of $500 per annum
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
• The opportunity to fast track your startup career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed