Senior Site Reliability Engineer

Palo Alto Networks • Santa Clara, CA

83d • $126,000 - $203,500

About The Position

The Cortex team builds and delivers the industry's most advanced SecOps platform, consisting of XDR, XSIAM, XSOAR, and XPANSE. As a member of the Cortex DevOps team, your role involves operating and maintaining a large-scale GCP environment, including the design, implementation, and continuous enhancement of our comprehensive observability systems. To meet the opportunities that such a role provides, you will have a deep knowledge of modern observability and monitoring tools and practices, having managed high cardinality metrics, implemented tracing, and operationalized large-scale logging solutions. As part of this role, you will collaborate closely with our engineering teams to develop innovative solutions that provide clear and actionable insights into our systems' performance and health.

Requirements

• 5+ years of experience as a DevOps/SRE engineer with a passion for technology and a strong motivation for high reliability at the service level.
• High proficiency with Thanos, Prometheus, Grafana, Open Telemetry and other monitoring tools.
• Clear understanding of incident and alerts management using tools like Pagerduty and Prometheus Alert Manager.
• High proficiency in either Google Cloud Platform or Amazon Web Services.
• High proficiency with Kubernetes and Docker for container orchestration.
• High proficiency in Python programming and Linux Shell commands. Experience with Ansible and Terraform for infrastructure as code.
• Effective communication and interpersonal skills, with the ability to work and coordinate between multiple teams in different time zones.
• Ability to effectively troubleshoot and address emerging and complex problems.
• Ability to operate independently, make decisions, take action, and take responsibility.

Responsibilities

• Utilize your expertise in monitoring cloud platforms, particularly GCP, to optimize our infrastructure, leveraging cloud-native technologies.
• Improve monitoring processes, alerts, and metrics. Work with development teams to ensure that all of our services have the right monitoring and metrics in place so that we detect problems before our customers do.
• Leverage incident management processes to ensure efficient resolution of system issues and minimal impact on services.
• Automate complex monitoring and alerting tasks by building tools for cloud operations, such as automated remediation of known issues and auto-scaling.
• Stay up-to-date with cutting-edge technologies, evaluate their potential impact on our operations, and implement them when appropriate.
• Provide follow-the-sun operational coverage in the production of our Observability infrastructure.
• Work with our Engineering team to influence the operability of the product and ensure the reliability and availability of our services.

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
• Mental and financial health resources.
• Personalized learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing