Senior Site Reliability Engineer

Red River

74d • $111,260 - $183,580

About The Position

Red Hat is seeking a Senior Site Reliability Engineer (SRE) to develop, scale, and operate our OpenShift managed cloud services. OpenShift is Red Hat’s enterprise Kubernetes distribution. As an SRE you will contribute to running OpenShift at scale by enabling customer self-service, making our monitoring system more sustainable, and eliminating work through automation. On the SRE team, you will have the opportunity to influence the complex challenges of scale which are unique to Red Hat managed cloud services, while using your skills in coding, operations, and large-scale distributed system design. Red Hat relies on teamwork and openness for its success. We are a global team and strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. At Red Hat, your individual contributions have more visibility than most large companies, and visibility means career opportunities and growth.

Requirements

• A bachelor's degree in Computer Science or a related technical field involving software or systems engineering is required
• Experience programming in at least one of these languages: Python, Golang, Java, C, C++ or another object-oriented language
• Experience working with public clouds such as AWS, GCP, or Azure
• Ability to collaboratively troubleshoot and solve problems in a team setting
• Experience troubleshooting an as-a-service offering (SaaS, PaaS, etc.)
• Experience working with complex distributed systems
• Basic understanding of Unix/Linux operating systems

Nice To Haves

• 5+ years of experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider
• 3+ years of experience with enterprise systems monitoring; knowledge of Prometheus is a plus
• 3+ years of experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
• 2+ years of experience programming with at least one object-oriented language; Golang, Java, or Python are preferred
• 2+ years of experience delivering a hosted service
• Demonstrated ability to quickly and accurately troubleshoot system issues
• Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
• Solid communications skills and experience working directly with and presenting to customers
• 1+ year(s) of experience with Kubernetes is a plus
• 1+ year(s) of experience with docker-based containers is a plus

Responsibilities

• Contribute code to increase the scalability and reliability of the service
• Contribute software tests and participate in peer review to increase the quality of our codebase
• Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
• Participate in a regular on-call schedule, including occasional paid weekends and holidays
• Practice sustainable incident response and blameless postmortems
• Resolve customer issues escalated from the Red Hat Global Support team
• Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve
• Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees