Senior Site Reliability Engineer (SRE) Senior Manager

Accenture Federal Services-posted 1 day ago
Full-time • Mid Level
Washington, DC
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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! We are seeking a Senior Site Reliability Engineer (SRE) with deep expertise in building and maintaining reliable, scalable systems and a passion for optimizing the performance, reliability, and efficiency of technical infrastructure. The ideal candidate will have a strong background in site reliability engineering principles, extensive experience with automation, and a proven ability to collaborate across teams to ensure seamless service delivery.

  • Design, build, and maintain reliable, scalable, and high-performance infrastructure and services to support business needs.
  • Implement and advocate for SRE best practices, including automation, CI/CD pipelines, monitoring, and incident management.
  • Collaborate with cross-functional teams to develop systems that meet high availability, performance, and reliability standards.
  • Drive incident management processes, including root cause analysis, mitigation strategies, and long-term preventive measures.
  • Establish, monitor, and refine service level objectives (SLOs), service level agreements (SLAs), and key performance indicators (KPIs) to ensure systems adhere to reliability and performance targets.
  • Automate repetitive tasks to improve operational efficiency and reduce manual intervention.
  • Build and maintain robust monitoring, logging, and alerting systems to ensure visibility into system performance and reliability.
  • Provide technical mentorship and guidance to team members, fostering a culture of knowledge sharing and continuous improvement.
  • Act as a technical leader by driving solutions to complex challenges, ensuring alignment with organizational goals.
  • Prepare and deliver performance and reliability reports to stakeholders, offering insights and recommendations for improvements.
  • Proven experience in site reliability engineering or a similar role, with a focus on application and infrastructure scalability, reliability, and performance.
  • Strong knowledge of ITSM principles and incident management processes.
  • Expertise in automation tools, scripting, and infrastructure-as-code (IaC) technologies.
  • Proficiency with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk).
  • Experience with cloud platforms (e.g., AWS, Azure, GCP) and container technologies (e.g., Docker, Kubernetes).
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex systems.
  • Excellent communication and collaboration abilities, with a focus on cross-team partnerships.
  • A passion for continuous learning, innovation, and driving improvements in reliability and efficiency.
  • US Citizenship Required
  • The ability to obtain and maintain a government security clearance
  • Advanced Degree
  • 15+ years of industry experience
  • Motivated and proactive, with a desire to understand and address complex areas
  • Curiosity for learning about new technology, industry best practices, and areas of risk, analyzing and turning new insights into concrete action
  • Commitment to delivering tangible outcomes for customers and stakeholders
  • Strong written and verbal communication/interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
  • Excellent people management and relationship development skills
  • In-depth knowledge of Accenture delivery methodologies and practices
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