Senior Site Reliability Engineer - Public Sector

Salesforce.com • Herndon, VA

71d • Remote

About The Position

Salesforce is looking for an experienced DevOps & Site Reliability Engineers to join a team of highly motivated software, systems & security engineers working on Infrastructure at scale in support of US National Security customers. Be part of the team that solves infrastructure deployment issues with software, delivers high velocity and high quality infrastructure in specialized public cloud environments, and delivers leading edge database services. This position is based in our 24x7 operations center. As a result, shift work (including on weekends, as needed) is required. You will solve Infrastructure related problems with code (with a focus on reusability) and build compute capacity, work on Kubernetes deployments at scale. You will be responsible for leading key projects in design, development, and post-release support of the Salesforce platform and tools that are used to support our government customers. You will collaborate with internal teams for efficient iterations of automated CI/CD pipelines with the goal of maintaining Production environments. You will deploy software patches, new platform releases and verify the successful implementation by validating deployments, monitoring system performance and resolving identified issues. You will get a chance to understand how things work with a large-scale production infrastructure within 3rd party cloud service providers. You will demonstrate a sense of autonomy and urgency for ownership of your areas and proactively take accountability for progress forward. You will transform human heavy processes into automated solutions, focusing on reliability and repeatability. You will enable streamlined business processed by creating and maintaining detailed business process documentation. You will get a chance to improve your influence and collaboration skills working with various other Infrastructure teams across Salesforce. You will be interacting with a highly innovative and creative team of developers, open-source committers and architects.

Requirements

• Active TS/SCI clearance with polygraph.
• 2+ years of DevOps or data center experience or equivalent technical background.
• 2+ years Linux system engineering experience.
• 2+ years developing or infrastructure and application security for Highly Sensitive Customer Data & Environments (IAM, CI/CD, PKI).
• Experience with scripting/programming language (Shell, Python, Golang, Ruby, Java, Javascript).
• Experience with Log Management and Analytics tools such as Splunk / ELK.
• Experience with software development practices (Agile practices preferred).
• A continuous learner, critical thinker and problem solver who adapts to new challenges in a fast-paced and growing environment.
• A teammate with great communication skills both verbal and written.

Nice To Haves

• BS Degree in Computer Science or Technical Field or A related 4 year technical degree.
• 2+ years demonstrated ability working within and building on a public cloud (AWS preferred) or equivalent experience.
• 2+ years experience deploying with a CI orchestration service.
• Experience in managing large scale web applications in production including operating, supporting and applying diagnostic techniques to identify, triage and remediate the application/platform.
• Experience with TCP/IP networking protocols and components as implemented in IAAS (i.e. VPC, TGW, route tables, security groups, etc.).
• Experience in any of the monitoring tools like Nagios, Graphite, Datadog, Cloudwatch, Prometheus, Zabbix etc.
• Experience deploying distributed apps with containers (Docker) & orchestration (Kubernetes, EKS, GKE).
• Knowledge of or experience working with, Cloud technologies/environments. - AWS and/or Salesforce Certifications.

Responsibilities

• Solve Infrastructure related problems with code (with a focus on reusability) and build compute capacity, work on Kubernetes deployments at scale.
• Lead key projects in design, development, and post-release support of the Salesforce platform and tools that are used to support our government customers.
• Collaborate with internal teams for efficient iterations of automated CI/CD pipelines with the goal of maintaining Production environments.
• Deploy software patches, new platform releases and verify the successful implementation by validating deployments, monitoring system performance and resolving identified issues.
• Understand how things work with a large-scale production infrastructure within 3rd party cloud service providers.
• Demonstrate a sense of autonomy and urgency for ownership of your areas and proactively take accountability for progress forward.
• Transform human heavy processes into automated solutions, focusing on reliability and repeatability.
• Enable streamlined business processes by creating and maintaining detailed business process documentation.
• Improve influence and collaboration skills working with various other Infrastructure teams across Salesforce.
• Interact with a highly innovative and creative team of developers, open-source committers and architects.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees