Senior Site Reliability Engineer - Metrics and Observability

CVS Health • Island, KY

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health Digital is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a dedicated Senior Site Reliability Engineer – Metrics and Observability to focus on metrics, service level objectives (SLOs), service level indicators (SLIs), and error budgets. This individual contributor role will be crucial in enhancing our monitoring and observability practices while taking on automation responsibilities related to quality gates in the release engineering process. The ideal candidate will work closely with cross-functional teams to ensure the reliability and performance of our systems. Expectations for the Role Metrics Development: Define, implement, and maintain key performance metrics, SLOs, and SLIs to measure system reliability and performance. Ensure alignment with business objectives and operational goals. Error Budgets: Manage error budgets effectively, collaborating with development teams to balance reliability and feature delivery. Analyze incidents and outages to inform adjustments to error budgets. Monitoring & Observability: Design and implement comprehensive monitoring solutions to provide real-time visibility into system health. Utilize tools such as Prometheus, Grafana, and other observability platforms to create dashboards and alerts. Quality Gates Automation: Develop and implement automated quality gates that ensure all releases meet defined reliability and performance standards. Collaborate with the release engineering team to integrate these gates into the CI/CD pipeline. Incident Management: Assist in incident response efforts by providing insights from metrics and monitoring tools. Conduct post-mortem analyses to identify root causes and recommend preventive measures. Continuous Improvement: Drive initiatives to enhance monitoring, observability, and reliability practices. Foster a culture of learning and knowledge sharing within the team. BUSINESS OVERVIEW Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

• 5+ years of experience in Site Reliability Engineering and/or DevOps
• 3+ years of experience defining and implementing metrics, SLOs, and SLIs
• 2+ years of experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack)
• 2+ years of experience with cloud platforms (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes)

Nice To Haves

• Excellent analytical skills and the ability to communicate complex technical concepts to non-technical stakeholders
• Familiarity with ITIL and incident management frameworks
• Experience with automation tools and scripting languages (e.g., BigQuery, SQL Server, Grafana, DataDog, AppDynamics, OTEL, UiPath, PowerBI)
• Knowledge of security best practices in cloud environments

Responsibilities

• Define, implement, and maintain key performance metrics, SLOs, and SLIs to measure system reliability and performance.
• Ensure alignment with business objectives and operational goals.
• Manage error budgets effectively, collaborating with development teams to balance reliability and feature delivery.
• Analyze incidents and outages to inform adjustments to error budgets.
• Design and implement comprehensive monitoring solutions to provide real-time visibility into system health.
• Utilize tools such as Prometheus, Grafana, and other observability platforms to create dashboards and alerts.
• Develop and implement automated quality gates that ensure all releases meet defined reliability and performance standards.
• Collaborate with the release engineering team to integrate these gates into the CI/CD pipeline.
• Assist in incident response efforts by providing insights from metrics and monitoring tools.
• Conduct post-mortem analyses to identify root causes and recommend preventive measures.
• Drive initiatives to enhance monitoring, observability, and reliability practices.
• Foster a culture of learning and knowledge sharing within the team.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior