Senior Site Lead (4847)

MERCY HOUSE•Oxnard, CA

1d•$26 - $26•Onsite

About The Position

The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment.

Requirements

Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to perform crisis intervention as needed
Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods of standing and the ability to work in a fast-paced environment

Nice To Haves

Previous shelter experience is preferred but not required
Fluency in Spanish is of significant value

Responsibilities

Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of services
Assist in the coordination of volunteers and support services
Oversee the organization of supplies and facility’s needs
Encourage and discuss progress toward housing with shelter guests
Support identified program staff, facilitating optimal performance
Support shelter staff during designated shifts
Assist in various aspects of staff's duties
Assist in coordinating and managing special group events and holiday events
Provide crisis/conflict intervention
Communicate any staff or shelter issues to Program Manager
Oversee administrative duties that support program services
Coordinate supply and service needs
Assist with securing necessary resources
Assist with record keeping and reporting
Attend staff meetings and training workshops as needed
Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
Perform ad hoc projects as appointed by Supervisor