RDU Senior Shift Supervisor

MV Transportation • Cary, NC

12d

About The Position

MV Transportation is seeking a Seinor Shift Supervisor to identify and report to the Assistant General Manager, challenges, discrepancies, violations of policy and other concerns related to service delivery. Instruct operators when policy is not being followed and to assist in exploring new ideas and ways to handle in-service challenges. Reports on all activities and observances daily. Assists in delivery of system reporting requirements.

Requirements

• High School diploma
• Minimum one (1) year experience as a Shift Supervisor in a public transit system
• Knowledge of system routes and service area
• Familiarization with all vehicles operating in the service
• Ability to understand client policies and procedures
• Ability to comprehend MV Transportation and CBA policies and procedures
• Excellent verbal and written communications skills
• Working knowledge of Microsoft Word and Excel
• Ability to read, write and speak English

Responsibilities

• Perform spot checks on Operators and Shift Supervisors
• Inspects vehicles for cleanliness and policy compliance - reporting ALL violations and discrepancies
• Issue and Receive required equipment to Shift Supervisors on a daily basis
• Monitor Shift Supervisor Logs and Reports for accuracy, completeness, performance
• Works with Shift Supervisors to ensure reporting is timely and accurate
• Schedules special assignments to Shift Supervisors, as needed
• Assists Assistant General Manager (as a witness) when issuing discipline
• Conduct research on performance issues (to include service delays and reported route issues) and develop reports accordingly
• Coach operators on DriveCam events
• Monitor system performance- on the street, through Orbital
• Call in accident reports to claims line
• Clerical and administrative duties, as assigned
• Respond to and accurately document emergency situations/incidents/injuries-reporting to claims line if necessary
• Required to attend to minor bio spills as needed
• Transport operators to and from medical center if needed
• Investigation and completion of Route Impediment Logs as assigned
• Report for duty for special service/events as assigned
• Provide excellent customer service to client, passengers and operators at all times
• Prepare other written documentation/reports as needed
• Monitor and complete regular reports to Assistant General Manager, General Manager, and other departments as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees