Senior Shift Lead

FatCats•Saratoga Springs, UT

About The Position

As a Senior Shift Lead, you'll bring energy, positivity, and organization to your role as you lead andengage your team. You'll focus on delivering an exceptional guest experience while fostering a fun andprofessional environment aligned with FatCats' values. This role is perfect for someone looking todevelop their leadership skills in a fast-paced, guest-focused setting. About FatCats Our mission is to: Delight and connect people... one game, one film, one experience at a time.This applies to our team too. We're proud of our fun and supportive culture that promotes personal and professional growth, internal promotions, and work-life balance. At FatCats, we practice humility by listening first, trust by believing in each other, excellence by improving every day, teamwork by showing up for one another, and stewardship by leading in our respective roles. Since this is a leadership position, we also want you to know about our Leadership Guiding Principles. These are the basic principles we apply in all our interactions as a leader and define whatkind of person we want to find for this role. Assume Positive Intent Operate in the Gray Give Others the Benefit of the Doubt Show Loyalty to the Absent Exhibit High Courage and High Consideration Be Respectful in Disagreement Build Trust with Your Team Let the Best Idea Win A Day in the Life of a Senior Shift Lead Each shift begins with a brief team huddle to set goals and create a positive, professionalenvironment. You'll support and develop team members, help guests with any needs, and ensureexcellent service while guiding the team to meet performance goals.

Requirements

We are seeking a dynamic leader with a personable yet professional demeanor, strongcommunication, and leadership skills to inspire and guide your team.
The ideal candidate thrives infast-paced environments, maintaining attention to detail while solving problems effectively.
A provenself-starter with integrity and a team-focused mindset, you'll consistently strive for collective success.
With high emotional intelligence, you bring self-awareness, adaptability, empathy, and sound judgmentto every situation.
Additionally, you're tech-savvy, able to quickly learn new software and applicationsto streamline operations.

Responsibilities

Lead 5-minute pre-shift huddles to align the team with daily objectives and priorities.
Set the standard by fostering a positive, engaging environment for both team members andguests.
Collaborate with management to identify strengths, address concerns, and support teamdevelopment.
Drive financial success by managing revenue, labor costs, and encouraging upselling efforts.
Own the guest experience by proactively resolving concerns with professionalism and empathy.
Support operational efficiency through inventory management across Food & Beverage, Bar,Concessions, and Arcade.