Senior Services Operations Manager, Managed Services

Ricoh Americas Holdings•Dallas, TX

18h

About The Position

Senior Services Operations Manager, Managed Services Position Profile Senior Services Operations Manager, Managed Services The Senior Services Operations Manager serves as the primary operational point of contact for assigned Global and Vertical customers—primarily in North America. This role oversees Ricoh employees, including both individual contributors and managers, and is engaged from contractual concept through ongoing account management and retention. The Manager ensures proactive communication with key customers to maintain agreed-upon performance standards at both local and national levels. Responsibilities include P&L reconciliation, strategic program implementation, employee relations, and customer relationship management. This position administers operational best practices and service implementation, ensuring alignment to Service Level Agreements (SLAs) through cross-functional integration. The Manager is responsible for customer satisfaction, contract adherence, issue resolution, and overall business retention.

Requirements

Bachelor’s degree or equivalent experience required.
3–5 years of management experience.
2+ years of project management preferred.
Proven ability to market new products and services.
Demonstrated success building internal and external customer relationships.
Strong technical understanding of networks, security, print servers, and print devices.
Strong verbal and written communication skills across all levels of an organization.
Highly self-directed with strong initiative.
Excellent customer relations skills.
Project management experience.
Strong ability to prioritize and manage multiple assignments in a fast-paced environment.
Proficiency with standard software applications.
Strong problem-solving, analytical, and technical skills.
Ability to independently support PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, and vertical-specific training.
Experienced and/or trained in PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, and technology deployment.