Senior Services Manager - Project Management Services

GE Vernova•West Melbourne, FL

6d•Remote

About The Position

A Senior Services Manager - Project Management Services provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Requirements

Bachelor's Degree.
A minimum 7 years of professional experience.
At least 2+ years management of large software project portfolio
At least 2+ years in partner led delivery model.
5+ years in utility industry, or other large customer project environment
Experience in a matrix environment and leading change
Must be based in Europe, prefer Romania

Nice To Haves

Client Management and Program Management.
Strong people management, influencing, and conflict resolution skills.
Find the solution to meet the contractual commitments.
Motivating team to consider new approaches to meet contract commitments.
Demonstrated ability to lead multifunctional team environments and to develop, execute, and coach individual and team priorities
Ability to lead multiple long and short term projects simultaneously.
Knowledge of the GE EMS/DMS Products and real-time SCADA systems or similar OT solution environments.
Able to work within a multi-discipline, multi-cultural team environment
Good problem-solving skills and a proactive approach to project management
Strong communicator, able to juggle multi-tasking in a high pressure environment
Strong oral and written communication skills, including presentation skills
Ability to work across diverse personalities and matrix organization
Credible, self-starting, a sense of urgency, a bias to action, good judgment, level headed under pressure
Ability to think on one’s feet, positive, enthusiastic in face of challenges, realistic in face of requirements, and creative in face of opportunities

Responsibilities

Lead implementation success for specific red project accounts delivery.
Embed with early programs with key accounts that have complex deliveries.
Guide our customers, partners and GEV peers to get project off red status.
Advise our customers and work with partners and GEV teams to develop a path to complete delivery.
Ensure customers implement the business value of their solution.
Manage risk across functions to deliver on program dependencies to deliver on time.
Work closely together with different departments to deliver expertise and to help our customers reach their delivery go-live.
Help develop standard work to scale organizational execution, improve standard work based from root cause analysis on red projects.
Ability to problem solve and work through implementation barriers.
Ability to monitor data drive action at all levels of the organization.
Ability to leverage internal resources to ensure client needs are met.
Roll-up your sleeve mentality and ready to do work with the team; be part of the solution.

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off