Ironclad-posted about 2 months ago
$140,000 - $175,000/Yr
Full-time • Senior
San Francisco, CA
501-1,000 employees
Publishing Industries

The Senior Services Engagement Manager will play a critical role by driving professional services sales, fostering positive relationships with our customers as their primary point of contact to drive end customer success. They will be setting Ironclad customers up for success by prescriptively guiding and helping them understand the scope and value of implementation services. The Sr. Services Engagement Manager serves as a trusted advisor to customers providing guidance to Sales, Partners and Professional Services teams, ensuring alignment on each customer's project.

  • Lead professional services discovery/scoping discussions; align with presales, sales teams and partners to propose services engagements that best suit customer needs.
  • Manage customer escalations for ongoing projects when scope changes or is not aligned with customer needs.
  • Align closely with Sales teams, Partners, Ironclad Partner Relations teams on pre-sales activities such as scoping, solutioning, SOW development and project staffing.
  • Develop sales content for services offerings that drive improved positioning by our sales teams.
  • Collaborate with internal teams to design and develop services offerings that support new product functionality
  • Forecast professional services bookings for assigned go-to-market segments
  • Have a deep understanding of factors that drive customers implementations and how they directly contribute to long term customer retention
  • Align with customer on key success metrics and track projects progress with professional services team
  • Refer partners for contract migration services or other needs not delivered by Ironclad professional services.
  • Program Management skills (Communication, Tracking projects, Raising Risks)
  • SOW and Contract Negotiations
  • Ability to build rapport with peers and customers
  • Technical Skills: Experience with configuration and deployment of SaaS offerings
  • Direct
  • Cross functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams
  • Health, dental, and vision insurance
  • 401k
  • Wellness reimbursement
  • Take what you need vacation policy
  • Generous parental leave for both primary and secondary caregivers
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