Senior Services Consultant II

Axway Software SA•Scottsdale, AZ

1d•Remote

About The Position

Axway, Inc. seeks Senior Services Consultant II in Scottsdale, AZ Job Description: Responsible for quality deliveries around Computer & Network Services to enterprise Cloud customers, partners and Customer-Managed Services. Perform day-to-day operations of the Axway Solution implemented for the customer site or hosted on Axway SaaS environments. Ensure regular operational activities are delivered consistently with exceptional service quality, meeting defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders. Handle Major Incident and follow up with Root Cause analysis details. Analyze preventive and reactive solutions as appropriate. Perform technical activities such as handling Production incidents, implementing changes, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities. Execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers. Plan performance & stress testing. Manage client expectations, collect new requirements and provide solution through Axway TransferCFT, B2Bi and Sentinel products. Ensure end-to-end handing of any requests or incidents following ITIL guidelines. Telecommuting permitted. Reports to headquarters in Scottsdale, AZ.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related
3 years of related experience which must include some experience in each of the following skills: Implement and manage MFT and B2B products for healthcare and global supply chain operations, including CSOS module
EDI standards (X12 and EDIFACT)
Linux or Unix (RHEL, Ubuntu & AIX) and Windows Server administration and operation in production and disaster recovery clusters, with automation using Shell and Python
Communication protocols including AS2, SFTP, FTPS (Active, Passive, Implicit, and Explicit), SMTP, IBM MQ, PeSIT, and REST API endpoints
Database operational activities with Oracle and MySQL including monitoring, performance tuning, and user management
Dynatrace, Splunk, and Sentinel for end-to-end monitoring and observability, developing dashboards, alerts, and reports
Design and implement high-availability, disaster recovery, business continuity, and SOX-compliant resiliency solutions in enterprise middleware environments.

Responsibilities

Responsible for quality deliveries around Computer & Network Services to enterprise Cloud customers, partners and Customer-Managed Services.
Perform day-to-day operations of the Axway Solution implemented for the customer site or hosted on Axway SaaS environments.
Ensure regular operational activities are delivered consistently with exceptional service quality, meeting defined KPIs and SLAs, in collaboration with subordinates, clients, technical stakeholders.
Handle Major Incident and follow up with Root Cause analysis details.
Analyze preventive and reactive solutions as appropriate.
Perform technical activities such as handling Production incidents, implementing changes, designing, and developing configuration/flows, administering customer projects, executing application updates and upgrades, performing technical, functional and integration testing post upgrade activities.
Execute Disaster Recovery exercises, undergo SOX audits by the vendor, provide resiliency evidence, Certificate updates on concerned application servers.
Plan performance & stress testing.
Manage client expectations, collect new requirements and provide solution through Axway TransferCFT, B2Bi and Sentinel products.
Ensure end-to-end handing of any requests or incidents following ITIL guidelines.