Senior ServiceNow Solutions Technical Architect

Western Digital Corp-posted about 2 months ago
Full-time • Senior
Hybrid • San Jose, CA
5,001-10,000 employees
Computer and Electronic Product Manufacturing
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We are seeking a Senior ServiceNow Solutions Technical Architect to lead the enterprise architecture, design strategy, and platform governance for our ServiceNow ecosystem. This senior role is essential in shaping scalable, secure, and high-performing ServiceNow solutions that deliver real business value across IT and operational domains. This architect will act as a hands-on leader, solution designer, and internal expert-driving best practices, guiding project delivery teams, and ensuring we continuously leverage the full potential of the ServiceNow platform without over-reliance on external vendors or ServiceNow itself.

  • Lead and own architectural design of ServiceNow solutions-covering workflows, data structures, platform topology, and integration strategies.
  • Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications.
  • Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards.
  • Drive modernization of legacy, heavily customized ServiceNow instances-leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices.
  • Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features.
  • Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities.
  • Act as an internal authority on ServiceNow configuration, development patterns, and feature usage.
  • Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions.
  • Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent.
  • Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions.
  • Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery.
  • Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange.
  • Architect solutions that meet enterprise standards for availability, performance, and security.
  • Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released.
  • ServiceNow Certified Technical Architect, or equivalent advanced certifications across multiple ServiceNow products.
  • 8-10+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles.
  • Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions.
  • Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization.
  • Experience leading technical delivery within Agile/SAFe environments.
  • Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance.
  • Strong communication and documentation skills for technical and business audiences.
  • Familiarity with ServiceNow's AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization).
  • Working knowledge of enterprise architecture frameworks, data modeling, and automation platforms.
  • Experience guiding DevOps and CI/CD practices for ServiceNow development and releases.
  • paid vacation time
  • paid sick leave
  • medical/dental/vision insurance
  • life, accident and disability insurance
  • tax-advantaged flexible spending and health savings accounts
  • employee assistance program
  • other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
  • tuition reimbursement
  • transit
  • the Applause Program
  • employee stock purchase plan
  • the Western Digital Savings 401(k) Plan
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