ServiceNow-posted about 2 months ago
Full-time • Mid Level
San Diego, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. What you get to do in this role: Develop ServiceNow scoped applications that will utilize all the ServiceNow's platform functionality. This is not a full-stack software engineering position within the ServiceNow Development organization. Develop and support the integration of 3rd party systems with ServiceNow; MID server and web services (REST). Create and maintain API and data integrations between ServiceNow and other services Be a lead contributor on how ServiceNow can be used to integrate to new and existing technologies. Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration and performance aspects Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality. Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

  • Develop ServiceNow scoped applications that will utilize all the ServiceNow's platform functionality.
  • Develop and support the integration of 3rd party systems with ServiceNow; MID server and web services (REST).
  • Create and maintain API and data integrations between ServiceNow and other services
  • Be a lead contributor on how ServiceNow can be used to integrate to new and existing technologies.
  • Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
  • Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
  • Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
  • Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
  • Integrate automated testing into development workflows to ensure consistent quality across releases.
  • Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
  • Develop comprehensive test strategies covering functional, regression, integration and performance aspects
  • Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
  • Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 5 years of experience in software engineering with JavaScript and Rest API, with a track record of delivering high-quality product with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • 4+ years with ServiceNow specific technologies: Service Catalog Items, Catalog UI Policy, Catalog Client Scripts, Business Rules, Script Includes, Notifications, Table API, ACL, and Workflow/Flow Designer are required.
  • Excellent technical design, critical thinking, problem-solving, debugging skills, and an aptitude for learning new technologies.
  • Team player, attention to detail and ability to work well and communicate with others.
  • Demonstrated proficiency with the use and management of ServiceNow APIs.
  • Experience with implementing multiple ServiceNow modules/products such as ITSM, ITOM, CSM, etc.
  • Developed and supported ServiceNow Integration with third-party applications and data sources.
  • A rich knowledge of both ITIL and ITSM disciplines is required.
  • Proficiency in Python, Java, or similar object-oriented languages.
  • Experience with modern front-end frameworks such as Angular, React, or Vue.
  • Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
  • Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
  • Understanding software quality principles including reliability, observability, and production readiness.
  • Ability to troubleshoot complex systems and optimize performance across the stack.
  • Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
  • Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
  • ServiceNow administration knowledge such as instance upgrade, skipped and customization change resolution are nice to have.
  • ServiceNow Application Developer and System Administrator Certifications are nice to have.
  • health plans, including flexible spending accounts
  • a 401(k) Plan with company match
  • ESPP
  • matching donations
  • a flexible time away plan
  • family leave programs
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