About The Position
Markon is seeking a highly experienced Senior ServiceNow (SNOW) Scrum Master to support our IC customer from Bethesda, MD. As a Senior SNOW Scrum Master, you will play a critical role in enabling and enhancing IC mission capabilities by blending agile principles, SNOW expertise, and leadership to deliver impactful, scalable solutions.
Requirements
- An active TS/SCI with CI Polygraph is required to be considered.
- Minimum of 13 years of relevant professional experience, with at least 5 years operating as a Scrum Master in an agile development environment.
- Bachelor’s degree in a related field (e.g., Information Technology, Engineering, Business) or equivalent experience.
- Proven expertise in agile coaching, servant leadership, and Scrum Master roles within complex, dynamic environments.
- Ability to manage SNOW VTB boards (or equivalent tools) for tracking sprint progress, managing team workloads, and reporting metrics.
- Demonstrated ability to interface effectively with senior leadership, including IC executives, by presenting concise updates and facilitating strategic discussions.
- Exceptional communication skills to collaborate across multi-contractor and cross-functional teams, resolving conflicts and aligning stakeholders.
- Proactive mindset with the ability to anticipate challenges, communicate risks, and align team efforts with mission goals.
Nice To Haves
- Agile certifications such as Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or SAFe Scrum Master (SSM).
- Familiarity with Intelligence Community (IC) environments, directives, and mission workflows.
- Experience working in a consultative role across multiple contractor teams and understanding diverse enterprise priorities.
Responsibilities
- Act as the Scrum Master for projects using the SNOW platform, enabling agile processes and ensuring adherence to Scrum principles, roles, and best practices.
- Serve as a key facilitator for Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
- Optimize team performance, measuring velocity and managing team capacity to deliver defined goals and milestones efficiently.
- Work closely with senior IC leadership to ensure project alignment with organizational mission priorities and strategic objectives.
- Collaborate across contracting teams and project stakeholders to facilitate communication, resolve conflicts, and ensure cooperation between teams supporting other contracts.
- Ensure projects meet scope, schedule, and performance objectives by managing risks, identifying potential blockers, and recommending mitigation strategies.
- Maintain consistent communication with senior leadership, providing regular updates, project status reports, and metrics to track progress and identify areas for improvement.
- Guide teams in implementing and expanding ServiceNow functionalities, ensuring the platform supports mission priorities effectively.
- Coordinate updates, enhancements, and new capabilities in the SNOW environment by synchronizing with technical teams and ODNI leadership.
- Act as a mentor and servant leader, fostering a culture of accountability, transparency, and collaboration among team members.
- Provide coaching on agile principles and practices to team members, ensuring alignment and consistency across workstreams.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
