Senior ServiceNow Engineer (Remote)

Trace3 • Irvine, CA

3h • $115,000 - $128,000 • Remote

About The Position

The Senior ServiceNow Engineer will serve as a vital technical resource responsible for developing and deploying robust integrations between ServiceNow and NetSuite SuiteBilling, as well as other third-party platforms. This hands-on role requires deep technical expertise in ServiceNow, strong integration skills, and close collaboration with cross-functional stakeholders to ensure secure, scalable, and high-performing solutions that advance Trace3’s business objectives.

Requirements

• Bachelor’s degree from an accredited university or equivalent experience.
• ServiceNow Certified System Administrator (CSA) required
• 5 years’ experience with ServiceNow platform administration, development, and customer integrations.
• 3 years’ of experience integrating ServiceNow with third-party systems such as NetSuite, Active Directory, and Azure.
• 5 years’ experience with ServiceNow modules, including ITSM, ITOM, CSM, and others.
• 5 years’ experience with ServiceNow security models, ACLs, and domain-specific configurations.
• 5 years’ experience with JavaScript, Glide API, REST/SOAP web services, and MID Server configurations.
• Strong analytical and problem-solving skills, with the ability to understand complex business processes and technical requirements.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong organizational skills and the ability to manage multiple and changing priorities while meeting deadlines.
• Excellent written and verbal communication skills.

Nice To Haves

• Hands on experience with ServiceNow upgrades, cloning, and patching processes
• Knowledge of ITIL, DevOps, and Agile methodologies.
• Experience with ServiceNow Performance Analytics and Reporting.
• Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) preferred.

Responsibilities

• Design, develop, and customize ServiceNow applications including modules, workflows, business rules, UI policies, client/server-side scripts, and ACLs.
• Leverage ServiceNow Flow Designer and Workflow Editor, along with scripting tools, to automate TPSM and other enterprise processes critical to billing and financial operations.
• Implement and enforce role-based access controls (RBAC) and maintain secure data boundaries, especially in domain-separated or multi-tenant environments.
• Monitor and optimize ServiceNow platform performance, ensuring scalability and efficient operation across development, testing, and production environments.
• Collaborate closely with business stakeholders, functional teams, and IT leadership to gather technical requirements, translate them into system configurations or scripts, and deliver end-to-end solutions.
• Create and maintain technical documentation for integrations, workflows, and configurations; provide training and Tier 2/3 support to administrators and power users as needed.
• Support Multi-Tenancy & Domain Separation project and solution once live in system.

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level