Senior ServiceNow Business Analyst Public Trust (Remote) TT

ICF • Reston, VA

1d • $81,499 - $138,549 • Remote

About The Position

We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed. ICF’s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers. Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. The Team: The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. Job Responsibilities We are seeking a Senior Low Code Application Business Analysts to assist our customer’s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs. The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework. This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.

Requirements

• Bachelor’s Degree
• 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform
• 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
• 2+ years of experience with Low Code Application Platform
• 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
• US Citizenship required due to federal contract requirements
• Must be able to obtain Public Trust clearance.

Nice To Haves

• US Citizenship required due to federal contract requirements
• Must be able to obtain Public Trust clearance
• Expertise in documentation, requirements gathering, and elicitation technique
• Proven ability to work independently without supervision in fast-paced environments
• Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews)
• Experience leading client/user sessions and capturing requirements and feedback
• Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts
• Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests)
• Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics
• Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD)
• ServiceNow certification (highly recommended); CSA preferred
• Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices
• Experience using project and requirements management tools (e.g., JIRA)
• Strong analytical skills with ability to review and interpret existing system documentation and map business processes
• Ability to maintain project plans, resource schedules, and forecast activities
• Experience working in ambiguous environments with shifting priorities and deadline
• Ability to provide technical support and troubleshoot issues effectively
• Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce)
• Excellent oral and written communication skills
• Low-code development experience
• System administrator experience
• Scrum Master certification

Responsibilities

• Assist our customer’s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation.
• Key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations.
• Responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs.
• Serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs.
• Working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.
• Responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level