Senior ServiceNow Architect

CGI•Baltimore, MD

20d•Onsite

About The Position

CGI Federal is seeking a Senior ServiceNow Architect who will assist in the technical solution and development/implementation of ServiceNow in various modules and services. As a ServiceNow Architect, you will deliver expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development Team Leads. This position is located at our client site in Woodlawn, MD. Individuals are required to be fully onsite five days a week

Requirements

Bachelor's and 12 years of experience, Master's and 10 years of experience or 18+ in lieu of a degree
10+ years of experience as ServiceNow Developer
5+ years as a ServiceNow Solutions Architect
5+ years leading ServiceNow development teams
Must be able to obtain and maintain a Public Trust. Contract requirement.
Required ServiceNow required certification: o Certified System Administrator (baseline) o Certified Application Developer (baseline)
ServiceNow CIS certification in multiple areas: o CIS – Customer Service Management o CIS – IT Service Management o CIS – Discovery o CIS – Service Mapping o CIS – Strategic Portfolio Management o CIS – Application Portfolio Management o CIS – Software Asset Management o CIS – Hardware Asset Management
5+ years of experience with technical discussions and reviews.
5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
5+ years of technical leadership experience driving change/solutions.
Ability to work in a high growth, fast paced environment
Excellent understanding of system architecture, design principles, and impacts
Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)
Excellent technical leadership skills and initiative to take on additional responsibilities.
Excellent written and oral communication skills to deliver technical solutions simply and succinctly
Experience with the US Federal Government

Nice To Haves

Additional ServiceNow CIS certification with preference for the following: o CIS – Customer Service Management o CIS – IT Service Management o CIS – Discovery o CIS – Service Mapping o CIS – Strategic Portfolio Management o CIS – Application Portfolio Management o CIS – Software Asset Management o CIS – Hardware Asset Management
Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
Experience with implementing Java scripting to support automation across the various modules in ServiceNow
Experience with REST and SOAP web service protocols
Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
Knowledge of SAML, Active Directory, or LDAP
Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR
Project Management or Agile certification
ITILv4 Foundations Certification
Ability to work in a high growth, fast paced environment

Responsibilities

Lead the ServiceNow Architecture development, enhancements and implementations.
Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.
Provide assistance to development teams as needed.