Senior ServiceDesk Reliability Engineer - SDRE

Tabby

14h • Remote

About The Position

Tabby aims to create financial freedom by reshaping how people shop, earn, and save. With over 15 million users, Tabby enables shoppers to split payments online and in-store without interest or fees. The company partners with over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN, to accelerate growth and foster customer loyalty through flexible payment options. Tabby generates over $10 billion in annual transaction volume and is recognized as the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Launched in 2019, Tabby has secured over $1 billion in equity and debt funding, achieving a valuation of $4.5 billion.

Requirements

• Prior hands-on experience with Terraform (or readiness to close the gap quickly)
• Understanding of SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems
• Proficiency in Go/Python to write scripts/CLIs against REST APIs (pagination, retries, idempotency) and export data to a database (Go preferred)
• Experience with Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations
• Basic GCP skills: deploying small tasks on Cloud Run/Functions, BigQuery
• Autonomy & proactivity
• Strong teamwork (critical)
• English B2+ communication skills

Nice To Haves

• Experience with Google Cloud (GCF)
• Experience in fintech
• Knowledge of Kubernetes components

Responsibilities

• Record incidents and participate in their resolution
• Own tasks end-to-end and collaborate with engineering and product teams
• Identify bottlenecks
• Run war-rooms and facilitate meetings with engineering leads and product managers

Benefits

• Full-time B2B contract
• Fully remote setup, work from anywhere in Europe
• Up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in a fast-scaling, pre-IPO company
• Flexi benefits you can use for wellness, travel, or learning
• Work alongside a high-performing, international engineering team in a global fintech unicorn

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees