Senior Service Technician

Kyocera Document Solutions America • Fairfield, NJ

307d

About The Position

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we're a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2021. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. As a Senior Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s). The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Requirements

• Minimum 5 years mechanical and electrical support experience, within office product industry
• Network connectivity skills to conduct new installations without assistance and interface with customers IT contacts
• Formal training of at least 10 models (any manufacturer)
• Minimum training 2 KDA on-line apps or 'connectivity' courses
• Very good electro - mechanical skills
• Must be able to install/re-install/diagnose a network MFP (includes scanning)
• Ability to travel to and from customers within customer base
• Ability to read and follow technical schematics and service manuals
• Excellent electrical and mechanical troubleshooting skills
• Maintain Annual First Call Fix Rate of 80%
• Valid driver's license with an excellent driving record
• Physical requirements: ability to bend, lift 50 pounds
• Strong customer service skills

Responsibilities

• Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
• Receive, prioritize and accurately close service calls
• Maintain optimum equipment performance per manufacturer maintenance and repair procedures
• Report poor or suspect machine performance at first suspicion to manager
• Manage and maintain a highly accurate car stock parts inventory
• Keep current with new technology through off-site manufacturer's classes and online training
• Assist fellow technician with suspect service calls
• Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department
• Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets
• Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows

Benefits

• Medical, dental and vision plans
• 401k match
• Flexible spending
• Disability and life insurance
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods