Senior Service Technician

AIR Control Concepts • Nashville, TN

15h

About The Position

Hobbs & Associates delivers expert commercial HVAC solutions across Tennessee, Alabama, and Virginia. As trusted HVAC manufacturer representatives, we provide engineered equipment, aftermarket parts, service support, and industry-leading training for commercial and industrial facilities. We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise.

Requirements

• High school diploma or equivalent; technical certification or HVAC license required.
• Minimum of 5-7 years of experience in HVAC service, with demonstrated expertise in advanced diagnostics, repairs, and installations.
• Strong leadership and team management skills.
• Extensive knowledge of HVAC systems, tools, and safety protocols.
• Excellent problem-solving, organizational, and customer service skills.
• Proficient in using diagnostic tools, software, and equipment.
• Valid driver’s license and clean driving record.
• Ability to lift up to 75 pounds and perform physical tasks such as standing, kneeling, or climbing for extended periods.
• Comfortable working in various conditions, including confined spaces and outdoor environments.

Nice To Haves

• EPA Section 608 Certification (Universal) and other relevant certifications (e.g., NATE certification) preferred.

Responsibilities

• Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units.
• Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards.
• Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications.
• Conduct comprehensive system inspections, preventative maintenance, and performance optimization.
• Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options.
• Train and mentor team members, fostering professional growth and maintaining a high-performing team.
• Ensure all work complies with local codes, safety regulations, and company policies.
• Prepare and review detailed service reports, ensuring accuracy and thoroughness.
• Respond to high-priority and emergency service calls, providing quick and effective resolutions.
• Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise.
• Represent the company professionally and maintain strong customer relationships.
• Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems.
• Use advanced diagnostic tools and software to pinpoint system inefficiencies or failures.
• Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met.
• Serve as a point of escalation for challenging technical issues and customer concerns.
• Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments.
• Ensure projects are completed on time, within budget, and according to customer specifications.
• Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems.
• Conduct system upgrades and retrofits to improve performance and compliance with regulatory standards.
• Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions.
• Address customer complaints or concerns professionally and ensure satisfaction with services provided.
• Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise.
• Conduct on-the-job training sessions and lead workshops to introduce new tools, techniques, or equipment.
• Ensure all work complies with local codes, safety regulations, and environmental standards.
• Conduct safety inspections of tools, equipment, and job sites, promoting a culture of safety within the team.
• Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs.
• Provide recommendations for energy-efficient and cost-effective system upgrades.
• Prepare detailed service reports, project updates, and customer communication records.
• Review and approve reports submitted by junior technicians for accuracy and completeness.
• Identify and recommend opportunities for system enhancements, new installations, or service agreements.
• Provide technical expertise during customer consultations to support sales efforts.
• Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution.
• Develop response protocols for urgent issues and communicate them to the team.
• Stay current with industry advancements, emerging technologies, and updated safety regulations.
• Pursue certifications and advanced training to maintain a competitive edge in the field.
• Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce.
• Evaluate team performance and provide constructive feedback to enhance productivity and morale.
• Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations.
• Develop and enforce quality control protocols for all projects.

Benefits

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.
• Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise.
• Referral Bonus Program – Earn bonuses for referring qualified technicians who join our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED