Senior Service Technician - Hawthorne & Hearthstone Apartments

UDR - Opening Doors to your future

1d•$30

About The Position

UDR, Inc. and its affiliated companies are seeking a Dual-Site Senior Maintenance Technician to join our team at The Hawthorne and Hearthstone at Merrill Creek, our exclusive apartment communities (284 homes) in Mill Creek, WA. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day? As a Senior Maintenance Technician, every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.

Requirements

Maintenance experience in the multi-family, hospitality, or similar industry
Competency in residential plumbing, electrical, HVAC, appliance repair, painting, and drywall
Customer service experience
Proficient in the use of modern technology, especially computers and smartphones
Valid driver’s license and rotating on-call responsibility required

Nice To Haves

Knowledge of and experience in carpentry a plus

Responsibilities

Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.
Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.
Assist Maintenance Manager with scheduling/supervising vendors/contractors and ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.
Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.
In the absence of a Maintenance Manager, lead, direct and supervise the service team in their day-to-day functions.
Foster an on-going positive relationship with residents confirming their expectations are being fulfilled.
Identify, share, and implement opportunities to improve resident happiness and service.
Provide superior customer service to internal and external customers.
Perform other duties as assigned or as necessary.

Benefits

comprehensive benefit package
Company matched 401(k)
vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
discounts to live in our best-in-class communities
tuition reimbursement
company sponsored events
community service days
annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match